Microsoft Dynamics 365 - Service - First application of Dynamics 365 - Field Service

Microsoft Dynamics 365 Field Service. Provide exceptional service. Move from a reactive to proactive service model using data insights and linked experiences. Personalize Customer Experiences: Increase trust and loyalty by providing connected and empathetic service experiences that adapt to your customers' ever-evolving needs; Increase worker productivity: Provide workers with the right tools and relevant work order data so they are prepared for every job dispatch, every time; Optimize service operations: Gain actionable insights, share critical data, and access real-time expert support using IoT and AI-driven tools to increase first-time resolution rates. Offer differentiated service interactions! Access the right information at the right time - Increase first-time resolution rates and boost frontline worker productivity with: Intelligent route planning; Integration with the Internet of Things (IoT); Real-time remote collaboration of experts through mixed reality. Maximize Technician Utilization, Minimize Travel Time - Help dispatchers achieve business objectives with: Optimization built into the schedule; Schedules to meet service level agreements (SLAs); Predictive travel time and job duration. Monitor and manage assets with IoT to reduce downtime - Define attributes that characterize different assets with: The ability to identify asset locations and hierarchy; Geofencing capabilities; Monitoring the status of assets over time.