Microsoft Dynamics 365 - Customer Data Platform - First application of Dynamics 365 - Customer Voice

Microsoft Dynamics 365 Customer Voice. Dynamics 365 Customer Voice is an enterprise feedback management application that you can use to easily track the customer metrics that matter most to your business. With advanced integration of Dynamics 365 line-of-business applications and built on Microsoft Forms, Dynamics 365 Customer Voice adds rich insights by feeding real-time survey data into customer records. Dynamics 365 Customer Voice provides an easy, frictionless experience from creating surveys to generating actionable insights based on customer feedback with minimal setup time. It helps you keep a pulse on what customers value and how they view your products and services, so you can be sure your data is supported by Microsoft's security and compliance policies. Dynamics 365 Customer Voice introduces project management capabilities. A project contains multiple surveys that share common metrics and definitions to simplify survey management. When you sign in to Dynamics 365 Customer Voice, you start from the All Projects tab. The All Projects tab lists the projects you've created, and is where you create new projects and manage existing ones. It also presents the survey-related data for the project. More information: Create a project. Two other tabs are available in Dynamics 365 Customer Voice – Base and Reports: On the Base tab, you can create a project, open recently accessed projects and view satisfaction metrics. It provides a personalized experience, allowing you to collect customer feedback and gain relevant insights quickly and easily, all in just a few clicks. It also includes tips and tricks to help you get started and learn more about the application; Use the Reports tab to view the dashboard of satisfaction metrics and responses to your surveys. More information: Working with reports.